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DoT: OSP License for Call Center in Mumbai



As per New Telecom Policy (NTP) 1999, Other Service Providers (OSP), such as tele-banking, tele-medicine, tele-trading, e-commerce etc will be allowed to operate by using infrastructure provided by various access providers for non-telecom services. The Telecom Commission in May 1999, accorded in principle approval for registration of Call Centers, both International and Domestic, in the country under the above category.  Later, services like Network Operation Centers and Vehicle Tracking Systems, were also added to this category. As per the Terms and Conditions formulated by the Telecom Commission in February 2000, these  application Service Providers could take telecom resources from authorized Telecom Service Providers only and may not infringe upon the jurisdiction of other authorized Telecom Service Providers and they will not provide switched telephony. The Department of Telecommunication (DOT) will charge a processing fee of Rs.1000/- per case.  

OSP REGISTRATION

General Conditions
  1. ·         Restrictions on 'Transfer of Registration'
  2. ·         Requirement to furnish information:
  3. ·         Suspension, revocation or Termination of Registration
  4. ·         Actions pursuant to Termination of Registration:
  5. ·         Technical Conditions for Domestic or International OSP
  6. ·         Terms & Conditions for OSP Operation
  7. ·         Terms & Conditions specific to the Domestic OSP
  8. ·         Terms & Conditions specific to the International OSP
Thirteen Vigilance Telecom Monitoring (VTM) Cells are functioning in different parts of the country.  The responsibilities of these cells include Vigilance and Technical Monitoring of all telecom Service Providers.

Applications Services means services like tele-banking, tele-medicine, tele-education, tele-trading, e-commerce, call centre, network operation center by using Telecom Resources provided by Authorised Telecom Service Providers.

'Other Service Provider' (OSP) means a company providing Application Services.

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'Telecom Resource' Telecom facilities used by the OSP such as Public Switched Telecom Network (PSTN), Integrated Services Data Network (ISDN), Domestic Lease Circuit, International Private Leased Circuit (IPLC) and / or the telecom bandwidth provided by authorised telecom service provider.

'International OSP' – OSP providing the Application Services using domestic and International Telecom Resources

General Terms & Conditions for OSP Registration for Domestic or International OSP Centre

(i)  The Company to provide Application Services. These service providers will not infringe on the jurisdiction of other Authorised Telecom Service Providers and they will not provide switched telephony.
(i)  Company may have more than one registration.
(ii) As the registration is location specific, any change in the location of OSP Centre shall require amendment in the original registration.
(iii) The OSP shall take prior approval of the Authority in case the OSP proposes to change the POP or add another POP.
(iv) No license fee is payable.
(v) A processing fee of Rs. 1000 is payable alongwith the application for registration in the form of a challan via bharatkosh.gov.in.
(vi) The validity of the registration shall be 20 years from the date of issue unless otherwise mentioned in the registration letter.
(vii) The validity of the registration may be extended, if deemed expedient, the period of registration by 10 years at one time, upon request of the OSP, if made during the 19th year of the registration period on the terms mutually agreed. The decision of the Authority shall be final in regard to the grant of extension.
(viii) The OSP shall inform the Authority of any change in the information stated in the proforma submitted at the time of registration or thereafter.

The OSP shall not, without the prior written consent as described below, of the Authority, either directly or indirectly, assign or transfer this Registration in any manner whatsoever to a third party or enter into any agreement for sub-Leasing and/or partnership relating to any subject matter of the Registration to any third party either in whole or in part i.e. no sub- leasing/partnership/third party interest shall be created. Provided that the OSP can always employ or appoint agents and employees for provision of the Service.

The OSP shall furnish to the Authority, on demand in the manner and as per the time frames such documents, accounts, estimates, returns, reports or other information in accordance with the rules/ orders as may be prescribed from time to time.

The Authority reserves the right to suspend the operation of this Registration at any time, if, in the opinion of the Authority, it is necessary or expedient to do so in public interest or in the interest of the security of the State or for the proper conduct of the TELEGRAPH. If situation so warrant, it shall not be necessary for the Authority to issue a notice for seeking comments of the OSP for this purpose and the decision of the Authority shall be final and binding.

If  under  the  Registration  Agreement,  material  event  occurs  which  entitle  the Authority to terminate the Registration Agreement, the Authority shall proceed in accordance with the terms and conditions provided in the Agreement.

On termination or surrender or expiry of the Registration, the Bank Guarantee shall be released to the OSP only after ensuring clearance of all dues, which the OSP is liable to pay to the Authority. In case of failure of the OSP to pay the amounts due to the Authority, the outstanding amounts shall be realized through encashment of the Bank Guarantee without prejudice to any other action(s) for recovery of the amounts due to the Authority without any further communication to the OSP.

(1) The OSP shall take the Telecom Resources from an Authorised Telecom Service Provider only.
(2) The Authorised Telecom Service Providers shall provide resources to the OSP after examining the schematic diagram contained in the registration for OSP and as per the terms and condition of registration.
(3) Both the Authorised Telecom Service Provider and the OSP shall be responsible for any violation of the terms & conditions for OSP in the use of the Telecom Resources.
(4) OSP may have Internet connectivity from the Authorized Internet Service Provider.
(5) OSP is permitted to share the Telecom bandwidth with other activities of the same Company or group of companies. However the OSP shall ensure that there will be a logical separation between the Telecom Resources for OSP and the Telecom Resources for their other activities. There shall be no voice / non voice traffic flow between them.
(6) Interconnectivity of the International OSP with Domestic OSP is not permitted.
(7) OSP shall furnish periodic statements about its operational parameters as prescribed by Authority from time to time.

'Domestic OSP' – OSP providing the Application Services using only the domestic Telecom Resources

(1) Domestic OSP is permitted to have both way PSTN connectivity for the Stand alone OSP centre where there is no other connectivity e.g. lease circuit and virtual private network (VPN).
(2) Domestic OSP is permitted to have PSTN connectivity with only incoming facility from the Authorised Telecom Service Provider unless otherwise stated in the registration letter where there are other connectivity e.g. lease circuit and virtual private network (VPN).
(3) Interconnectivity of two or more Domestic OSP Centres of the same Company or group of companies is permitted.
(4) Domestic OSP is permitted to use Integrated Services Digital Network (ISDN) connections only for the purpose of back up of domestic leased circuits.
(5) For making outgoing calls, Domestic OSP, with prior written approval of Authority, may terminate the local PSTN lines to their OSP Centres subjected to the following conditions.
(a)  The Company shall ensure complete separation between such PSTN lines with out-going facility & the other Telecom Resources and there shall not be any call flow between them. Such PSTN lines shall be used for making calls through normal PSTN network only and in no way directly or indirectly cause bypass of licenced National Long Distance Operator (NLDO) jurisdiction. The Company shall be responsible for any violation of this condition by anyone including but not limited to it's employees.
(b)  The ratio of outgoing PSTN lines to total PSTN lines shall be restricted to 10%. Authority may permit the use of more outgoing PSTN lines on merits.
(c) The Company shall submit a security deposit in the form of a Bank Guarantee in the specified format for Rs. 10 Lakhs in favour of the Authority for the period of such permission. In addition the Company shall submit an Affidavit in the prescribed format.
(d)  Registration for such facility shall be for a period of 3 years. This may be extended for a further period of maximum 3 years after expiry.
(e)  For extension of registration period beyond 3 years, the OSP shall submit such request for extension alongwith extended validity period of Bank Guarantee, 60 days prior to the expiry date, failing which the registration will lapse without notice.
(f) The Authority reserves the right to carry out the audit periodically.
(g) If the Authority is satisfied that there has been a violation of any of the conditions, it reserves the right to take punitive action including forfeiture of the security deposit and / or the cancellation of the registration.

1.  No  PSTN  connectivity  shall  be  permitted  to  the  International  OSP  at  the Indian end. PSTN connectivity on foreign end is permitted having facility of both inbound and outbound calls.


2.  Interconnection of two or more International OSP of the same Company or the group companies may be permitted, with prior written approval of the Authority.

 

 DoT: OSP License for Call Center in Mumbai 

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Sl.No.
VTM Cell
Address
Circle/ Jurisdiction
CCA
(i)
(ii)
(iii)
(iv)
(v)
1
Ahmedabad
1st  Floor, P&T Administrative Building,
Khanpur, Ahmedabad-380001
Ahmedabad
Gujrat
Gujarat
2
Andaman & Nicobar
DTOBuilding, 1st Floor, Bengali Club Road, Near Head Post Office, Port Blair, A&N – 744101
Andaman & Nicobar
Andaman and Nicobar
3
Andhra Pradesh
D-11,Telcom Officer's Complex,
Tikkel Road, Mogalrajpuram,Vijayawada – 520 010 (AP)
Andhra Pradesh excludingHyderabad
Andhra Pradesh
4
Assam
Guwahati    (361) 5th Floor,
O/o CGMT, BSNL, Assam,
Pan Bazar, Guwahati, Pin-381001
Assam
Assam
5
Bangalore
II Floor, Aminity Block, Palace Road,Bangalore-560001Bangalore   
Bangalore
Karnataka
6
Bihar
7th Floor, Telephone Bhawan, R Block, Patna – 800001 
Bihar
Bihar
7
Chennai
3rd Floor, Kellys Telephone Exchange, 22 Kellys Road,
Chennai-10
Chennai Metro andPondicherry
Tamil Nadu
8
Chhattisgarh
Room No. 108, Door Sanchar Bhawan, GE RoadRaipur – 492001 
Chhattisgarh
Chhattisgarh
9
Delhi
5/6th Floor,MTNLTelephoneExchangeBuilding,Nehru PlaceNew Delhi – 19
DelhiincludingGhaziabad, Noida,Faridabad, Gurgaon
Delhi
10
Gujarat
1st Floor, P&T Administrative Building,
Khanpur, Ahmedabad-380001
Gujaratexcluding Ahmedabad
Gujarat
11
Haryana
R.No.302, 3rd Floor,CGMTBSNLHaryanaOfficeBuilding, 107, The MALL, Ambala – 133001.
Haryana
Haryana
12
Himachal Pradesh
Hari Niwas, Khalini, Simla, HP-171002 
Himachal Pradesh
Himachal Pradesh
13
Hyderabad
#104, TEC  COMPLEX, Cherlapally,
Hyderabad-51 
Hyderabad.
Andhra Pradesh
14
Jaipur
TE Bldg, Sect-5, Vidyadhar Nagar,Sikar Road, Jaipur-23, 
Jaipur
Rajasthan
15
Jammu &  Kashmir
4th Floor, Technical Block,TelephoneExchangeBuilding, Trikuta Nagar, Rail Head Complex, Jammu
Jammu & Kashmir
Jammu & Kashmir
16
Jharkhand
Room # B-202, ARTTC, BSNL,
(Near 
JumarRiver),Hazaribagh RoadRanchi – 835217    
Jharkhand
Jharkhand
17
Karnataka
2nd Floor, Aminity Block, Palace RoadBangalore-560001
Karnataka excludingBangalore
Karnataka
18
Kerala
O/o the DDG(VTM), Kerala, DoT, Near Fire Station, Gandhi Nagar, Ernakulam 682020
Kerala and Lakhadweep
Kerala
19
Kolkata
4th Floor, 3A, Chowringhee Place
Kolkata 700 013
Kolkata Metro
Kolkata
20
Lucknow
5/464-465, Viram Khand-5, Gomti Nagar, Lucknow 
Lucknow
UP(East)
21
Madhya Pradesh
Doordarshan Bhawan, Room No.222, II Floor, Hoshangabad Road,
Bhopal-462015
Madhya Pradesh
Madhya Pradesh
22
Maharashtra
1st Floor Khamla Telephone Exch. Khamla Nagpur-440025
Maharashtraexcluding Pune  and Mumbai
Maharashtra
23
Mumbai
4th Floor, Versova Tele Exchange Bldg, S V Road, MHADA, SVP Nagar, Andheri (W), Mumbai 400 053.
Mumbai Metro
Maharashtra
24
North East-I
III Floor, CTOBuilding, Shillong-793001     
North East-I (Tripura, Meghalaya, Mizoram )
North East-I
25
North East-II
Behind OCB-TelephoneExchangeBuilding, Dimapur – 797112 
North East-II (Arunachal Pradesh, Manipur, Nagaland )
North East-II
26
Orissa
7th Floor, IDCOTower, Bhubaneswar-22, Orissa 
Orissa
Orissa
27
Pune
281/B, II Floor, Technical Wing, Telephone Bhawan, Baji Rao Road, Pune-411002, 
Pune
Maharashtra
28
Punjab
1st Floor ,TelephoneExchangeBuilding, Sector-70, Mohali, Chandigarh-160071 
PunjabincludingChandigarh
Punjab
29
Rajasthan
TE Bldg, Sect-5, Vidyadhar Nagar,Sikar Road, Jaipur – 23 
Rajasthan excluding Jaipur
Rajasthan
30
Tamilnadu
5th floor, LICBuilding, No.1544,Trichy RoadCoimbatore- 641 018 
Tamilnadu excluding Chennai and Pondichery
Tamil Nadu
31
Uttar Pradesh (East)
5/464-465,Viram Khand-5,Gomti Nagar, Lucknow 
UP(East) excludingLucknow
UP(East)
32
Uttar Pradesh (West)
1st Floor Brahmpuri Tele. Exch. Meerut (U.P.)- 250002  
UP (W) excluding Uttaranchal
UP (West)
33
Uttarakhand
1st floor, BSNL Telephone Exchange,197 Rajpur Road, Dehradun , Uttarakhand 
Uttarakhand
Uttarakhand
34
West Bengal
82,Bullygunj Place,II Floor, Near Convergence Hall, Kolkata-700019 
West Bengal
West Bengal

 

 DoT: OSP License for Call Center in Mumbai 

Ozg Lawyers | DoT: OSP, ISP, Audiotex| Startup License | Cyber Crime Lawyers

 Email: ask@osplicense.com